Free Shipping & Taxes Included

We offer free standard shipping to all eligible delivery destinations listed below.

The price shown at checkout includes all applicable taxes and standard delivery charges. Customers in our supported EU destinations and UK Mainland will not be charged additional standard shipping fees upon delivery.

Shipping Destinations

We currently deliver to eligible addresses in the European Union and UK Mainland.

Please note that we are currently unable to deliver to the following locations:

• Finland
• Cyprus
• Malta
• Canary Islands
• French Guiana
• Certain remote islands, overseas territories, and other locations not supported by our delivery partners
• Northern Ireland, the Channel Islands, the Isle of Man, and other UK offshore locations

UK Mainland delivery is subject to postcode availability. Certain remote postcodes may not currently be supported.

If you are unsure whether we can deliver to your address, please contact us at service@rydbike.com before placing your order.

Order Processing

Orders are processed on business days only, Monday to Friday, excluding public holidays applicable to the fulfillment location.

EU Orders

EU orders are fulfilled from our European fulfillment center in Italy.

Orders placed before 10:00 AM Italian time on a business day will normally be processed and dispatched on the same business day.

Orders placed after 10:00 AM Italian time, or on weekends or public holidays, will normally be processed and dispatched on the next business day.

UK Mainland Orders

UK Mainland orders are fulfilled locally and processed on UK business days.

Once your order has been dispatched, the estimated delivery time shown below will apply.

Estimated Delivery Times

Estimated delivery times after dispatch are:

• Italy: approximately 3 business days
• Other eligible EU countries: approximately 5–7 business days
• UK Mainland: approximately 1–3 business days

Delivery times are calculated from the date your order is dispatched, not from the date the order is placed.

These delivery times are estimates rather than guaranteed delivery dates. Delays may occasionally occur due to circumstances outside our reasonable control, including carrier disruptions, severe weather, public holidays, unusually high shipping volumes, or other logistical events.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping information, please contact us at service@rydbike.com as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us at service@rydbike.com with your order number.

We will work with the delivery carrier to investigate the shipment and provide you with an update as soon as reasonably possible.

Damaged Shipments

All RYD Bike orders are carefully packaged before dispatch.

If your order arrives with visible shipping damage, please contact us as soon as reasonably possible at service@rydbike.com.

To help us resolve the issue efficiently, we recommend providing your order number, photos of the outer packaging, shipping label, and any visible damage to the product.

Please retain the original packaging until the issue has been reviewed.

Reporting shipping damage under this section does not affect any statutory consumer rights you may have under applicable law.

Questions About Delivery

If you have any questions about delivery availability, shipping times, or an existing order, please contact our customer service team at:

Email: service@rydbike.com

We will be happy to assist you.