Customer-Centric
2-Year Warranty
All RYD bikes are covered under our 2-year Limited Warranty for the owner against all manufacturing defects.
Easy to Claim Process.
Contact service@rydbike.com for warranty claims.
14 Days Return
RYD provides free returns or exchanges for goods with Damage/Defect on Arrival ("DOA") reported within 14 days of receipt ("Inspection Period").
Free shipping for any items that arrive defective.
Reach out to service@rydbike.com to learn more.
Troubleshooting
FAQs
Quick answers to your top questions.Save time scrolling – find solutions for orders, shipping, e-bike care, and more in seconds.
Help with my bike
Broken down? Help is on the way. we’ve got your back. Keep your ride smooth without leaving home.
Talk to Us
Real humans, real solutions. Chat instantly, email support. Our team (support/sales/partners) is ready to help.
RYD Support Center：
A easy process to claim a warranty or report your issue. Also you can check your service status.
Free Shipping
14 Days Return
2 Years Warranty
