Maintainance Instructions
COMPONENT |
ISSUE |
CAUSE |
SOLUTION |
Charger |
Charger gets hot |
This is normal |
Give the charger plenty of space in a well ventilated room |
Battery |
Power cuts and screen turns off |
Low charge |
Charge the battery |
LCD display connector is loose |
Reconnect and check all other connections inside the controller housing |
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Battery |
Battery cable connector is melted |
Dust and dirt may cause loose connections between connection pins which can cause sparking that leads to melting |
Make sure to frequently keep connections clean and secured. Order replacement parts |
Battery |
Battery does not charge up with standard charger |
Battery is already fully charged |
Check battery balance |
Charger does not function |
Green LED may turn on when charger is plugged into battery but not connected to the wall. Check all connections are tight Try different plugs as well as different charger cables |
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Pedal Assist |
System is on, Pedal Assist is not working |
PAS sensor is disconnected |
Check wires and connections or restore parameters to default |
Motor |
Motor making noise |
This is normal when motor is under heavy load (hills, heavy cargo) |
Try giving motor more assist under heavy loads |
Motor vibrations causing resonance on other bicycle Components |
Reposition parts and add vibration damping between parts, make sure motor is secured |
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Motor |
System is on but motor has no power |
Loose connections |
Check connections and reconnect, make sure to align arrows |
Brake cut off sensor is malfunctioning |
Disconnected the brake cut off sensor, check if motor is powering |
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Battery not sufficiently charged |
Check battery balance, If below 10% the system will turn on but motor will not give power |
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LCD Display |
Display showing “xx-info” |
Automatically Error prompting interface 01_info: Throttle Abnormality 03_info: Motor hall signal Abnormality 04_info: Torque sensor signal Abnormality 05_info: Axis speed sensor Abnormality (only applied to torque sensor) 06_info: Motor or controller has short circuit Abnormality |
Check the corresponding bike part or Contact the RYD team for assistance |
Brakes |
Brakes making noise |
Brake pads are rubbing on the rotor |
Pads need to be adjusted. Adjust the cable tension to shift the left pad, use an Allen key to adjust the right pad. The pads should be adjusted so the rotor spins freely in the middle of the two pads |
Brakes not bedded in properly, material buildup is causing noise |
Lightly sand and clean rotors and pads. |
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Frame folding clamp is loose |
Makes sure the frame folding clamp is secure. Tighten if necessary |
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Fenders |
Front fender is making noise |
Front fender is too close to the tire and is rubbing |
Fender needs to be adjusted, try lifting it up and moving it away from the tire, may need some slight bending, make sure you have secured it in its highest position |
GENERAL RIDING TIPS
- Always ride at a speed that’s appropriate for the conditions. Higher speed means higher risk
- Ensure brakes and motor cut off switch are working prior to every ride
- Ensure nothing is loose (ie bolts, battery, wheels, pedals, and handlebar) and everything is secured on the bike prior to every ride
- Always keep both hands on the handlebars and both feet on the pedals
- Do not operate if you are sleepy, sedated or while under the influence of drugs and/or alcohol
- If motor speed is noticeably dropping while climbing a hill, assist the motor by pedaling
- Do not pedal around a corner as you may gain to much speed and lose control
- Always keep the brakes covered, and be prepared to stop in case of emergency
- Apply both brakes simultaneously and smoothly
- Make sure you clearly understand that it is very difficult for any vehicle to notice your presence, ALWAYS assume that you cannot be seen and dress in bright colours, reflective gear and use bright lights.
- Ebikes are silent and move faster than people and traffic expect them to. Ensure those around you are aware you are approaching by ringing your bell and verbally address pedestrians when passing by, or when riding in areas where wildlife are located
- Wet weather impairs traction, braking and visibility, both for the cyclist and for other vehicles sharing the road. The risk of an accident is dramatically increased in wet conditions
- Ensure your wheels are TRUED before each ride. Spin each wheel and check for brake clearance and side to side wobble. If a wheel wobbles side to side even slightly or rubs against or hits the brake pads, take the bike to a qualified bike shop to have the wheel trued
- Never ride with headphones. They mask traffic sounds and emergency vehicles sirens, distract you from concentrating on what is going on around you. Headphone wires can tangle in the moving parts of the bicycle, causing you to lose control
- Wear proper attire, including bright clothing, protective glasses, and sturdy shoes. Never wear a loose-fitting dress or long dress when riding as it can get caught in the moving parts of the bike and cause serious injury or even death
- ALWAYS wear an helmet
- At temperatures below -10°C the motor grease might be too stiff for high speed and high-power rides. Give the motor some low speed and low power spins and warm up the gears before going full power
- Avoid changing gears very rapidly from first gear to the last gear, or vice versa. If you change multiple gears too quickly, the chain may come off the front sprocket
- Never pedal backwards while shifting, this could jam the chain and cause serious damage
- Never shift gears under heavy loads, this may break the chain. You must only apply just enough force so that the gear can shift
- DO NOT use this bike for jumping over curbs, riding on technical mountain trials, or any use other than for commuting and cruising in a relaxed and safe manner
- Understand that ebikes travel much faster when riding down hills, be responsible with speed
- Never ride without securing the folding clamp, battery, handle bar and other adjustable components