2 Years Warranty
The warranty would be registered automatically when the initial purchase has been made. In addition, the warranty is under the INITIAL PURCHASER and the warranty will be started once you receive the e-bike. As for the warranty transfer, the e-bike transferee can only enjoy the warranty when the following two conditions are met at the same time:
Condition 1
The 2-year package hasn't expired since the initial owner received it.
Condition 2
You have the initial purchaser's name & the initial order number.
The warranty coverage period and are as follows:
|
Parts Covered |
Period |
|
|
Electronic Control System
|
Motor |
18 months |
|
Controller |
18 months |
|
|
Display |
18 months |
|
| Battery |
18 months |
|
| Charger |
18 months |
|
| Sensors |
18 months |
|
| Light |
12 months |
|
|
Main Parts |
Frame |
24 months |
| Front Fork |
24 months |
|
| Handlebar |
24 months |
|
| Fender |
24 months |
|
| Stem |
18 months |
|
| Grips |
18 months |
|
| Seat |
18 months |
|
| Kickstand |
18 months |
|
| Pedal |
18 months |
|
| Rear Rack |
18 months |
|
|
Drive System |
Wheel set |
12 months |
| Chain disc |
18 months |
|
| Crank |
18 months |
|
| Belt |
10000 km |
|
- Although our warranty is designed to ensure you receive a perfect product at the time of purchase your product will still require maintenance by the user.
- Replacement mechanical parts such as belt, brake, tire adjustment or loose screws or connectors are not covered under the warranty. The warranty is for intrinsic parts defects only.
- We do not offer bicycle service and tune up as a part of warranty service.
- The warranty supports you if you have intrinsically defective parts such as a cracked frame or controller circuit failure.
- An ebike is a vehicle that functions in real working conditions and is exposed to unwanted impacts,shocks, vibrations, heat and cold, accidents, water penetration, salt splash etc. which may cause damages. These damages are not covered under the warranty.
- If you find a defective part within the eligibility period, we supply will supply a free replacement part for you. We will be responsible for the shipping costs and will provide detailed repair guidance.
- If the problem is caused by an accident, wrong or careless installation by the customer, wire stretch, bad storage or not following the instruction manual, the customer will pay the cost of the part and replacement. The cause of the failure and warranty eligibility should be verified by the head of our technical department.
Free Shipping
14 Days Return
2 Years Warranty
